Can orders be sent to multiple addresses?
We do not offer delivery to multiple addresses for a single order. If you wish to ship items to multiple addresses, please place separate orders.
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Do you provide mailing services to PO Boxes or military APO/FPO addresses?
Yes, we can ship to PO Boxes and Military APO/FPO addresses.
return
Please note: Mail returns can take up to 2-3 weeks to process. Thank you for your patience as we process returns as quickly and safely as possible.
If you are not 100% satisfied with one of the products you purchased directly from the website, store or catalog, you can return it for a refund within 30 days of purchase. After 30 days, we will consider any returns due to defects in materials or workmanship.
We need proof of purchase to honor a refund or exchange. If you provide us with your information at checkout, we will usually have a record of your purchase. Otherwise, we need a physical receipt.
Please provide your proof of purchase with the product you wish to return or exchange and bring it to any of our stores or include it in your return package. We will refund the original purchase price to your original payment method or as a return gift card. Note: Items purchased with PayPal and returned to the store will receive a return gift card or cash refund.
Special case
To protect all of our customers and to ensure that we process every return or exchange in a reasonable and fair manner, we do not accept returns or exchanges (even within 30 days of purchase) under certain circumstances, including:
Products damaged by misuse, abuse, improper care or neglect, or accidents (including pet damage)
Products showing excessive wear. Products vary, but in general, a product is considered excessive wear if it is nearing its actual end of life, or if it just looks badly worn.
Products lost or damaged due to fire, flood or natural disaster
Products with missing or defaced labels
Products returned for personal reasons unrelated to product performance or satisfaction
Products that have been soiled or contaminated until they are properly cleaned
Return ammunition in our store or by mail
In rare cases, past habitual abuse of our return policy
Products purchased from third-party sellers (items purchased at our retail partners must be returned to them and abide by their return policy).
